Each member of the Washington State Pest Management Association shall operate his/her business in a professional manner: informing customers openly and honestly of the consequences to health and property of potential and existing pest infestations: and prescribing corrective and preventive measures that are in accordance with the latest provisional standards of the industry in a manner that conforms with all good business practices.
Each member shall endeavor to be informed of all laws, proposed legislation, and the government regulations pertaining to a pest control business in the State of Washington in order to perform his/her services and advise customer properly.
It is the duty of each member to protect the public against fraud, misrepresentation and unethical practices in his/her community which could be damaging to the public or bring discredit to the pest control industry.
A member shall avoid exaggeration, misrepresentation, or concealment of any pertinent facts and he/she has an affirmative obligation to practice fairness, frankness and honesty, in all advertising and all business transactions.
A member shall not deny equal professional services to any person for reasons of race, creed, sex or country of national origin.
A member shall provide a level of competent service in keeping with current applicable sciences and standards of practice in those fields in which he/she customarily engages. This is not limited to, but includes the WSPMA Good Practice Statements and the recommendations of the WSPMA Professional Standards and Ethics Committee.
A member shall not undertake to provide specialized professional services which are outside his/her field of competence unless he/she engages the assistance of one who is competent in such services, or unless the facts are fully disclosed to the client.